Customer service AI with autonomous decision-making requires transparency, auditability, and clear accountability structures under the EU AI Act, especially when classified as a high-risk AI system.
SBOM is a formalized component inventory with standardized data fields and exchange formats (SPDX, CycloneDX) that enables security leaders to automatically track vulnerable components in the supply chain.
Organizations address shadow AI most effectively through clear governance frameworks, transparency mechanisms, and systematic training rather than blocking approaches.
The code of conduct provides signatories with direct compliance evidence to EU authorities, eliminating separate individual audits in each member state.
AI tools are assistance instruments with transparency gaps and hallucination risks, while low-code reduces complexity through structured, auditable components — both can work in a complementary manner.
